Refund policy

Returns & Refunds

We understand that sometimes a product may need to be returned, and we’re here to help make the process as smooth as possible.

Please Contact Us First

As we work with a range of fulfilment partners and suppliers, all returns must be authorised by us before being sent back.

Please do not return your item to the sender’s address shown on the parcel or packaging. This is not necessarily the correct returns address, and sending it there without approval may result in your return being delayed, rejected, or lost.

How to Start a Return

If you would like to request a return, please get in touch with us first and provide:

  • Your order number

  • Your full name

  • The item(s) you would like to return

  • The reason for the return

  • Photos, if the item is damaged, faulty, or incorrect

Once we’ve reviewed your request, we’ll let you know whether your return has been approved and provide the correct return instructions.

Important Return Information

To be eligible for a return, items must generally be:

  • Unused and in their original condition

  • In the original packaging

  • Requested within the relevant return period

  • Authorised by us before being sent back

We reserve the right to refuse any return that is sent without prior approval.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible after delivery. We may ask for photos so we can investigate and resolve the issue quickly.

Refunds

Once your return has been received and checked, we’ll notify you of the outcome. If approved, your refund will be processed back to your original payment method.

Please note that shipping costs may be non-refundable unless the item is faulty or has been sent in error.

Returns Address

Please do not send your order back to the sender’s address or any address on the packaging unless we have specifically authorised it.

We will provide the correct return address once your return request has been approved.

Need Help?

If you need to arrange a return, please contact us first and we’ll guide you through the next steps.